As the COVID-19 situation continues to evolve, and stage 4 restrictions are applied to our Victorian communities, we remain focused on supporting our customers to withstand these unprecedented conditions successfully. Our efforts are centred on providing customers with ongoing flexible support to help navigate the new measures being introduced at both a government and industry level based on the effects of the pandemic.

It’s safe to say that the next few months will bring some level of uncertainty and disruption, especially for our Victorian customers and colleagues. At this time, we want to keep you informed and aware of current stock availability and communicate any unforeseen delays that may impact order deliveries.

Product Availability

We are fully stocked with our largest range of quality lighting products to date. Previously impacted high demand products have now been fully replenished, and stock is available to order now. Please contact our sales team to discuss your current and future product requirements: [email protected] or 1300 511 148.

Contact-Free Deliveries

Our logistics partners continue to adhere to strict social distancing measures with contact-free collection and delivery measures in place to maintain customer and courier safety.

Delivery Times

Our distribution team is currently working hard to ensure that you receive your order when required or as close to that time as possible. At this stage, we recommend allowing an extra 1-2 days for delivery timeframes. Please speak directly with our support team and they can provide updates on your order delivery schedule.

Our Sales & Support Team Is Here To Support You

As we all continue to navigate our way through these uncertain times, everyone at Emerald Planet is focused on supporting our customers. Please visit our website 24/7 at emeraldplanet.com.au for all your product needs. Alternatively, our team is here to help 8am-5:30pm AEST, Monday to Friday: 1300 511 148 or email [email protected].